Contact

Reach a human.

A person reads every one of these. We aim to reply within two working days. Before you write, the help page answers the seventeen questions we are asked most — including the ones about encryption, a forgotten passphrase, and getting your writing back out.

• Help with your account

  support@usehearth.ink

  Something is broken, something is confusing, or you cannot get in. You do not need an account to write to us — say what you were trying to do and what got in the way.

• Privacy and your data

  privacy@usehearth.ink

  Data-protection questions, and requests to access, correct or erase what we hold. Deleting your account already erases the keys to everything in it.

• Running Hearth yourself

  selfhost@usehearth.ink

  The desktop app, a personal cloud deployment, or bringing your own AI model.

• Everything else

  hello@usehearth.ink

  Billing questions, press, partnerships, or anything that does not fit above.

If you'd rather use a form

There is one in the app, and it works whether or not you are signed in — open the support form. It gives you a reference you can quote back at us. This page carries no form on purpose: nothing on usehearth.ink submits anywhere, which is one fewer thing that can quietly collect something.

Reporting a security issue

Write to security@usehearth.ink. The machine-readable version is at /.well-known/security.txt. Please give us a chance to fix it before you publish.

If you are in crisis

Hearth is a journal, not a crisis service, and nobody here is monitoring what you write. If you need to talk to someone now, findahelpline.com lists free lines in your country. It is not ours and we have no connection to it.